Return & Refund Policy

At qacvlzn, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a fair and transparent return and refund process. Please read the following policy carefully before requesting a return or exchange.

1. Return Eligibility

You may request a return if:

• The item is unused, in its original condition, and in the original packaging.

• The return request is made within 30 days of the delivery date.

• You have a valid proof of purchase (order number, receipt, or confirmation email).

Items that cannot be returned include:

• Customized or personalized products

• Clearance or final sale items

• Products damaged due to misuse, negligence, or improper storage

2. Return Process & Handling Time

1. Contact Us First – Email us at [email protected] with your order details and reason for return.

2. Approval & Instructions – Once your return request is approved, we will provide the return shipping address and instructions.

3. Return Shipping – Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Inspection & Refund – Upon receiving the returned item, we will inspect it within 3–5 business days. If approved, your refund will be processed to your original payment method within 5–10 business days.

3. Exchange Policy

We offer exchanges if:

• The product you received is defective, damaged, or incorrect.

• You contact us within 7 days of receiving your order.

Exchange Process:

• Email us with your order number, photos of the issue, and your preferred replacement product.

• If approved, we will send a replacement at no extra cost.

• In some cases, we may request that you return the original product before the replacement is shipped.

4. Restocking Fee

• A 10% restocking fee may apply for returns that are not due to our error (e.g., change of mind).

• This fee will be deducted from your refund amount.

5. Damaged or Defective Items

If you receive a damaged or defective product:

• Notify us within 7 days of delivery with clear photos of the product and packaging.

• We will arrange for a replacement or a full refund, depending on your preference.

6. Non-Delivery or Lost Packages

If your package is lost in transit, we will work with FedEx to investigate. Once confirmed as lost, we will send a replacement or issue a refund.